Privacy Policy


Thank you for visiting the LiftGrabber website at By using this Website, you accept this privacy policy (“Privacy Policy”). We may change this Privacy Policy from time to time, so please review it each time that you visit the Website. You should print a copy of this Privacy Policy for future reference.

Your privacy is important to us. It is LiftGrabber’s policy to respect your privacy regarding any information we may collect from you across our website,, and other sites we own and operate.

Who we are

To our knowledge we are the only family run car share website.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

Personal information we may collect from you

You can access the Website without registering, but you have to register in order to create a user profile, create a journey and/or respond to journey listings. When you register, we will ask for your email address as a minimum. Once registered you may also set up a user profile and add additional information to make available to other users including your phone number, address, country of residence, a picture and other details as you choose once this facility becomes available for use.
You may provide us with additional personal information in using the Website, for instance when you submit comments or other content. We will use that content as set out in our Terms of Use and this Privacy Policy.

Please remember that any comments or other content you submit to the Website, will be public and visible by users (including the general public). Once information about you is made available online, you lose control over it, so please think carefully before you post. We do not control what our users do with the information you post.

How your information will be used

By using the Website, you agree that we may use your information (including personal information) for the purposes of:

  • Verifying your identity (for example when you return to the Website)
  • Personalising your visits to the Website and developing the design and style of the Website to improve the services provided to you
  • Informing you about the latest changes to the Website that you might find interesting
  • Dealing with, and responding to you about, a comment or other content you have submitted to the Website or a complaint you have lodged about content submitted to the Website
  • Enabling you to share content with others
  • Communicating (and personalising such communication) with you including through sending you marketing communications – please see the section ‘Promotional communications’ below;
    Conducting market research
  • Carrying out statistical, technical and logistical analysis.
  • Can other members get in contact with me?
    Yes. They can use your email address or phone number (if they are available). They can also contact you through the Website by using the contact button which allows any member to contact any other member by sending a message which will appear in your inbox on the Website.

Will you disclose any of my personal data to third parties?

Third party service providers: Under protection of confidentiality agreements, we use third parties to provide services and manage our sites and relationships with you. These may include website hosting and other organisations that assist us in our marketing activities. Third-party processors and providers will be given access only to that information needed to perform their support functions, and are prohibited from using it for other purposes.

Third party marketing: we may also permit selected third parties to use your data to provide you with information about goods and services which may be of interest to you. We will only permit selected third parties to use your data where you have consented to this at the point such information is collected on our Website. You can withdraw your consent at any time by using the  by contacting us


In the event that we or a part of our business undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.

Legal issues We may disclose, but are not obliged to disclose, your personal information if required to do so by law or order of the court or if we believe that such action is necessary to prevent fraud or cyber crime or for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings) or for the purposes of obtaining legal advice or to protect us, our affiliates, our Website or the rights (including the rights of privacy, confidentiality and reputation), property or personal safety of any person or otherwise in accordance with the Data Protection Act 1998.

Cookies and other non-personal information

When you visit our Website, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to our Website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. The collection of this information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Website. A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit the Website.

You cannot be identified from the information collected in this way on its own and it is only used to assist us in providing an effective service on our Website and to collect broad demographic information for aggregate use and to improve the Website.

Most browsers accept cookies automatically. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly or as fast or at all if you set your browser not to accept cookies.

Promotional communications

We and other group companies may, with your consent, use your personal information to send you:

newsletters and information of any changes or additions to the Website; and information we think you may find useful or which you have requested from us, including information about LiftGrabber and its services.

You can tell us not to contact you in this way either at the point such information is collected on our Website (by ticking the relevant ‘opt-out’ box), or by using the unsubscribe link listed in each promotional email or by contacting us at


We place great importance on the security of our users personal information. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it. You should bear in mind that submission of information over the internet is never entirely secure.

Contacting us

If you have any questions about this Privacy Policy or the practices of this Website, you can contact LiftGrabber by emailing

This policy is effective as of 1 August 2019.